Use the 'Forgot Password' link found underneath the Username and Password fields on the Login page having entered your email first.
You will be sent an email containing a link and an '8-digit reset key.’ When asked to enter the reset key we advise users not to copy and paste. This needs to be exact and you will see an error on the screen if there is any white space.
After following the link, your new password must meet the following requirements: 8 characters, at least 1 capital letter and 1 number, and NO special characters.
Level 5s only will also need to provide the answer to their previously set security question.