Employee Actions - FAQ

Q.  'What do I do if I can’t remember my password?' or 'Why is my password not being recognised?'

A.  We’ve all been there. Luckily the solution to this is straightforward. Please follow our guide on completing a Password Reset. Pay special attention to the requirements for any new password – if special characters are used, we won’t be able to recognise your password when you try to log in.

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Q.  ‘Why can't I view my rota?’ ‘Why can't I see my holiday?’ ‘Why can't I see my updated profile information?’ and further, similar queries.

A.  Often these issues, and others, can be resolved by clearing your cache and cookies in your browser. View our guide to clearing these items as the first port of call anytime you expect to see a change that hasn’t appeared.

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Q.  ‘Why can’t I see my rota?’ or ‘Why aren’t my shifts appearing?’

A.  The most common reason for issues around seeing your rota is a simple one. It may not have been published yet. When your manager has completed the weekly rota and flagged it, you will receive a push notification through your app. If you cannot see your rota and you haven’t received this notification, it’s worth checking in with your manager to see if they have published that week’s rota yet.

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Q.  ‘Why can’t I Tap In?’ ‘Why isn’t Taps loading?’ ‘Why don’t I have the option to Tap Out?’

A.  Taps relies on an active internet connection and location data to work correctly and allow you to tap in. If your internet is connected and your location services are enabled, it’s important that you are only trying to tap in while on site as if you attempt to while outside a set range it will not work. If you are still encountering issues, make sure you have the most recent version of our app installed.

If you forget to tap in at the start of a shift you will be unable to tap out when you finish, the Tap Out button won’t be active as we didn’t know the shift had started.

If you try to tap in after your shift has started your manager will be flagged about a late start.

If you tap in but forget to tap out this will show as an error on the rota page the next day and your manager will need to update it manually.

The best practice is to tap in and out on time, and, if you can’t, or you forgot – make sure your manager is aware! Visit our article for further information on using Taps.

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Q.  ‘Where is my payslip?’ or ‘Why can’t I see my payslip?’

A.  First step, if we are running your company’s payroll, is to make sure you can access Paycircle – view our guide explaining this here. If you have confirmed you can access Paycircle and still can’t see your payslip, it’s best to speak with your line manager. If they are also unsure why it isn’t appearing, let us know and we’ll be happy to help.

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Q.  ‘How do I book a holiday?’ ‘Where do I see my holiday?’ ‘Has my holiday request been approved?’

A.  Please have a look at our guide to requesting and managing your holiday using S4labour. If you review your calendar and see requests have yet to be approved or rejected, it will appear in amber. If this is the case, it may be worth approaching your manager to ensure they have seen the request and if they need any further information to make their decision.