How to reset your password

🔐 How to Reset Your Password in S4Labour

Whether you're an employee or a manager, resetting your password is quick and easy—if you know where to go. This guide walks you through the steps for both the S4 Connect App and the S4Labour website, depending on your access level.

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🔐 Password Requirements

When setting a new password, make sure it:

• Is at least 8 characters long
• Includes 1 uppercase letter
• Includes 1 lowercase letter
• Includes 1 number

• ❌ Does not include special characters

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📱 Resetting Your Password on the App (Employees Only)

⚠️ Important: Only employees with a valid mobile number saved in their profile can reset their password via the app. Managers (Level 2 and above) must use the website.

Step-by-Step Instructions

1. Open the S4 Connect App
   On the login screen, tap "Forgot details".

   

2. Enter Your Username
   This may not be your email address—check with your manager if unsure.
3. Tap "Send"
   A 6-digit verification code will be sent to your registered mobile number.

4. Enter the Code
   Input the code you received via SMS.

   

   

5. Tap "Verify"
   Once verified, you’ll be redirected to the password reset screen.

   

6. Set Your New Password
   • Enter your new password.
   • Confirm it by typing it again.
   • Tap "Submit" to complete the process.

✅ You’ll be redirected to the login screen once your password is successfully reset.

🚫 What If My Mobile Number Isn’t Valid?

If your profile doesn’t have a valid mobile number, you’ll see this error:

“It seems like the mobile number provided isn’t valid or cannot be found. Please reach out to your manager to update it for you before trying again.”

 In this case, please reset your password via the website:
👉 Go to S4Labour Website 

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Resetting the Password on the website

If you have a user profile, or an employee profile (without an associated mobile number) you can reset the password through the website.

please go to s4labour.com, enter your username in the username field and press "Forgot Password". Please note that your username does not have to be your email address and can be different.

Please note that the link is active for 1 hour after which you will need a new one.

💻 Resetting Your Password on the Website (All Users)

This method is suitable for:

• Managers (Level 2+)
• Employees without a mobile number on file

How to Reset via Website

1. Visit s4labour.com
2. Enter your username (not always your email!)
3. Click "Forgot Password"
4. Check your email for a reset link

⏳ The link is valid for 1 hour only.

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📬 Not Receiving the Reset Email?

Here’s what to check:

• Spam/Junk Folder
  The email comes from a "Donotreply" address and may be flagged.
• Incorrect Username
  If no email arrives, your username may be wrong.
  ➡️ Ask your line manager to confirm your correct username.

👀 Managers: You can find an employee’s username under the "Summary" tab on their profile:

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🛑 Error: "Your password has NOT been reset. The reset token was incorrect or timed out."

This usually means the "Can Login" box is unchecked in the employee’s profile.

✅ How to Fix It

Ask your line manager to:

1. Go to your profile
2. Navigate to the "Summary" tab

1. Tick the "Can Login" box
2. Click "Save"

Once this is done, you’ll be able to reset your password successfully.