I want to Create a New User

To create a user profile, you must firstly have Level 5 access to the system.

Navigate to the Spanner icon from the toolbar at the top of the web page, hover over this and select ‘Create New Users’ from the drop-down menu. The system will then ask you to input the user’s basic details, create a username, select user access – the options available to each level of access are broken down in the following article: https://s4labour.zendesk.com/hc/en-gb/articles/115003024946-Access-Levels-Guide. Next, select which site(s) the user will have access to.

Once you have reached the bottom of the page, you will see the option to link this user profile to an employee profile – which essentially allows the user to easily switch between employee and user profile using the ‘Switch to Employee profile’ button when accessing the HR portal.

Once the user has been created, the system will send an automated welcome email to the staff member inviting them to log in to the system. Please keep in mind that the user will need to log in on our website, rather than our app for the first time.