Log In Help / Resetting your password

Employees can reset password on the app and users with manager access (Level 2 and above) should reset password via the website.

Resetting your password on the app.

If you are an employee and trying to log in with an employee profile and you have a valid number against your profile:

Accessing the Password Reset Page

1. Open the S4 Connect App On the login page, click on the "Forgot details" button. You will be directed to the password reset page.

2. Enter your username in the designated field. Make sure to input your username accurately as it is not always your email address.

3. Once you've entered your username, click on the "Send" button.

4. A 6-digit verification code will be sent to the phone number associated with your employee profile. Check your phone for the text message containing the verification code.

5. Enter the 6-digit code you received into the appropriate field on the password reset page.

6. Click on the "Verify" button to confirm the code.

7. After successfully verifying your phone number, you will be redirected to the password reset page. Enter your new password in the "New Password" field.

8. Confirm your new password by entering it again in the "Confirm New Password" field.

9. Click on the "Reset Password" button to finalize the process. This will take you to the login page to login.

If you do not have a correct or valid number saved against your profile:

If you attempt to reset the password via the app and it does not have a valid number on your phone, it will come up with the below error message:

 “It seems like the mobile number provided isn’t valid or cannot be found. Please reach out. To your manager to update it for you before trying again. Please in this case go to https://s4labour.com/account/LogOn to reset your password via our website.

Resetting the Password on the website

If you have a user profile, or an employee profile (without an associated mobile number) you can reset the password through the website.

please go to s4labour.com, enter your username in the username field and press "Forgot Password". Please note that your username does not have to be your email address and can be different.

Please note that the link is active for 1 hour after which you will need a new one.

I am resetting my password on the website however the email is not coming through. Why?

• Checking your junk/spam folders. The email would be coming in from a "Donotreply" email address which can often be flagged as spam.
• If there is no email address that has been sent, it means that the username entered before pressing "Forgot Password" is incorrect. Please note that the username is NOT always your email address. As a first step, please get in touch with your line manager to tell you what the username is.  

If a site manager would like to understand what a particular username to assist their employee, this can be seen by accessing an employee's profile page under the "Summary" tab. An example for your reference:

Please note in the example above their username is different to email address.

I have tried to reset my password however it comes up with the message "Your password has NOT been reset. The reset token was incorrect or timed out."

This means that typically,  access to login has been disabled in the profile, as the "Can Login" box is unchecked. The employee won't be able to reset their password until this box is checked again, as shown in the screenshot below.

In this case, please ask your line manager to go to your profile under the "Summary" tab, tick that box and press "Save" after which you will be able to successfully reset the password.

The criteria for any new employee or manager password to be set, seen below:

• At least 8 characters long.
• Contains at least 1 uppercase letter
• Contains at least 1 lowercase letter
• Contains at least 1 number
• No special characters included.